inherit
4276
0
84
skal75
WH lvl 5 runes status : not ready
274
May 21, 2017 12:45:54 GMT
May 2017
skal75
102
Revelations 2
skal75
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Post by skal75 on Mar 20, 2018 16:36:29 GMT
I hope I'm not the only windows phone user here.
I really hope there are a few others.
Fellows WP victims, we know that our system is dying.
Microsoft wont update it anymore (except for security patches). More and more editors stop supporting their apps on Windows Mobile.
We know that our next phone won't be a Windows Phone (let's get honest here).
You know what ? I don't want to lose 18 months of grinding, slow and frustrating improvements. Do you ?
As of today, there's no procedure to migrate our account on a soon to come freshly new Android/IOS smartphone. It means we're gonna lose everything.
So I wrote a desperate email to IGG, asking them to create this procedure. From a development point of view, this is nothing (swap user data between two users) The only complexity resides in how to do this in a secure way. Whatever...
Time is running fast guys.
That's the second time in a row a new version of Deck Heroes does not work properly on Windows Phone.
It clearly means WP versions of DH are not tested as the IOS and Android versions are. We're getting forgotten. We disappear.
So, if you're in the same position as I am,
please send an email to IGG (help.deckheroes.winphone@igg.com) .
Ask for this procedure.
Still, I hope you exist. Maybe I'm the last one standing already ?
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inherit
4276
0
84
skal75
WH lvl 5 runes status : not ready
274
May 21, 2017 12:45:54 GMT
May 2017
skal75
102
Revelations 2
skal75
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Post by skal75 on Mar 20, 2018 17:09:59 GMT
btw ...
Deck Heroes has stopped working for me for a few hours now. They were some crashes since last update.
And in the middle of a real time fight, it crashed again. I restarted and was so happy when I reentered the fight exactly where I left it. And then it crashed.
And now it's dead. I uninstalled, reinstalled a number of times. DH is dead on my phone
SkAl75 - Lv100 - Just reached full AB ...RIP ?
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#8f0a7f
ApexNFS Guild
2488
0
1
795
NFS✪Grandfather
Madness, as you know, is a lot like gravity; all it takes is a little push.
1,742
Feb 15, 2016 19:07:07 GMT
February 2016
grandfather
NFS
gramps
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Post by NFS✪Grandfather on Mar 20, 2018 18:16:15 GMT
R.I.P.
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inherit
4710
0
4
bautistahfl
16
Dec 30, 2017 23:22:02 GMT
December 2017
bautistahfl
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Post by bautistahfl on Mar 20, 2018 18:21:36 GMT
I hope more people can weigh in on this matter and pressure IGG enough to do something. It's absurd than on this day and age a company that is exclusively dedicated to the mobile market doesn't have cross-platform support. I mean, they literally laugh their way to the bank, it's not like they cannot fund the support for this. It is their obligation to support their players with something as basic and common as switching devices. Wish you the best of lucks.
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inherit
4276
0
84
skal75
WH lvl 5 runes status : not ready
274
May 21, 2017 12:45:54 GMT
May 2017
skal75
102
Revelations 2
skal75
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Post by skal75 on Mar 20, 2018 22:03:08 GMT
Dear Hero(IGG ID: 337024628):
Thank you for reaching us.
We have read your concern. Regarding this, we really do understand your concern about the game running on this platform, and we are doing our best to support it. However, unfortunately, for now there is no feature or tech to transfer accounts from Windows version to the others.
If there will be a need to do so or if it is possible, it will be officially announced. For now, we can only hope for your kind understanding and patience.
We apologize for the inconvenience caused.
Thank you for your support and have a nice day.
If you have any other questions, please feel free to contact us via "submit a ticket" or by email: help.DeckHeroes.winphone@igg.com.
Yours sincerely, Ryan B. (ID:2101) Deck Heroes Team Well if they can't migrate my account, at least, I hope they will fix the Windows Phone version soon. Because right now... I'm in limbo
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inherit
4276
0
84
skal75
WH lvl 5 runes status : not ready
274
May 21, 2017 12:45:54 GMT
May 2017
skal75
102
Revelations 2
skal75
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Post by skal75 on Mar 22, 2018 8:49:28 GMT
My Windows Phone desperate adventures.
If one big P2P account here reads this post, someone IGG listens to, please help. What I'm asking for is really not a big deal. It's a small development to do.
Mail I've just sent to IGG
Hello,
Today the game crashed and selfdestructed once again on Windows Phone
Yesterday, I had reinstalled Windows on my phone (complete reset of the system !). Reinstalled Deck Heroes. It worked fine a few hours. And it autodestroyed once again.
Again, it stops after a few seconds at the very beginning of the loading, when the DH logo appears. Even before the loading screen appears (the one with the progress bar).
Will I have to reinstall Windows on my Phone every day to make it work ? The previous versions were working fine. This one is broken.
Please fix it … or if you don’t care about us Windows Phone users, please help us migrate on Android. (btw It would cost far less money to IGG to force his last Windows phone users to migrate their account on android than to fix a Windows Phone version IGG’s developers don’t seem to care about).
Please help SkAl75
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nuke
Nightraider
Posts: 91
inherit
4486
0
8
nuke
91
Aug 29, 2017 21:30:09 GMT
August 2017
nuke
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Post by nuke on Mar 22, 2018 21:15:08 GMT
RIP No chance IGG will care
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inherit
4276
0
84
skal75
WH lvl 5 runes status : not ready
274
May 21, 2017 12:45:54 GMT
May 2017
skal75
102
Revelations 2
skal75
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Post by skal75 on Mar 22, 2018 22:50:39 GMT
Almost midnight in Paris, France.
4th self destruction of deck heroes on my phone => 3rd phone reset => 3rd system reinstall
barely played a couple of hours. this version is a shame
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inherit
84
0
Aug 21, 2019 23:29:12 GMT
708
asgarth1980
2,446
March 2015
asgarth1980
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Post by asgarth1980 on Mar 23, 2018 0:58:27 GMT
Its a sign from heaven to quit dh and move on
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inherit
4276
0
84
skal75
WH lvl 5 runes status : not ready
274
May 21, 2017 12:45:54 GMT
May 2017
skal75
102
Revelations 2
skal75
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Post by skal75 on Mar 23, 2018 10:28:47 GMT
Its a sign from heaven to quit dh and move on I cant accept it right now I was just starting to improve my deck. Was 2 months from SA lvl 8. Was half way to WH. I resisted to a high level of frustration for months when my main would not progress. You know I dont like the game for the same reason as most people. I don't care about winning or losing. What I like in life is building things, crafting with my mind. That's what I do in DH, at different levels: I build cards, decks and strategies. This account is my cathedral man. I took me 1500 hours of play minimum to build it. I cant accept what's happening right know. I cant make people feel how much I m desperate. And in IGG, they speak politely. But none of them built a cathedral. They can't feel what I feel, because they just dont know.
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#8f0a7f
ApexNFS Guild
2488
0
1
795
NFS✪Grandfather
Madness, as you know, is a lot like gravity; all it takes is a little push.
1,742
Feb 15, 2016 19:07:07 GMT
February 2016
grandfather
NFS
gramps
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Post by NFS✪Grandfather on Mar 23, 2018 10:46:25 GMT
Its a sign from heaven to quit dh and move on I cant accept it right now I was just starting to improve my deck. Was 2 months from SA lvl 8. Was half way to WH. I resisted to a high level of frustration for months when my main would not progress. You know I dont like the game for the same reason as most people. I don't care about winning or losing. What I like in life is building things, crafting with my mind. That's what I do in DH, at different levels: I build cards, decks and strategies. This account is my cathedral man. I took me 1500 hours of play minimum to build it. I cant accept what's happening right know. I cant make people feel how much I m desperate. And in IGG, they speak politely. But none of them built a cathedral. They can't feel what I feel, because they just dont know. Dont want to go off topic or to sound bad but who the hell buying windows phone?? As IT expert you are the first who should know that there is only 2 system in mobile world: Android and IOS. Windows phone was lost cause the day when it got put on market...And of course IGG wont care about few users of windows phone since 99.0% of whole US server is either Android or IOS.Thats just the fact. I do hope things will change for you and that you can continue with DH but your fate lay in hands of dying operating system and company who have 0 care for that.
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inherit
4276
0
84
skal75
WH lvl 5 runes status : not ready
274
May 21, 2017 12:45:54 GMT
May 2017
skal75
102
Revelations 2
skal75
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Post by skal75 on Mar 23, 2018 11:00:22 GMT
You know I m thinking about law here, about suing IGG. This user data is mine. I paid for it, with my time and some money too (star). By not giving me the ability to transfer my account on android, they prevent me to have access to my personal property... I earned this data in many ways. Would be interesting in knowing what a lawyer thinks about this.
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#8f0a7f
ApexNFS Guild
2488
0
1
795
NFS✪Grandfather
Madness, as you know, is a lot like gravity; all it takes is a little push.
1,742
Feb 15, 2016 19:07:07 GMT
February 2016
grandfather
NFS
gramps
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Post by NFS✪Grandfather on Mar 23, 2018 11:10:16 GMT
You know I m thinking about law here, about suing IGG. This user data is mine. I paid for it, with my time and some money too (star). By not giving me the ability to transfer my account on android, they prevent me to have access to my personal property... I earned this data in many ways. Would be interesting in knowing what a lawyer thinks about this. Haha i support the idea and like that spirit and you also have a point there. But that what you want to achieve is like trying to fight Godzila with paper plane They ( from first day of DH) never had option to transfer game data from one mobile operating system to another different one, so that for sure wont change now, if you really want to continue with game that much just buy yourself new account on android and thats it. Or you can lose you account eventually and fight the battle you cant win.
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Mitti
Umbrella
Posts: 244
#1f832f
4062
0
30
Mitti
244
March 2017
miti
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Post by Mitti on Mar 23, 2018 11:50:54 GMT
I cant agree with you Grandfather,this guy is not guilty that fuxing Igg support,live support and everything there is such disaster and useless team.They are totally incompeten about everything. When i log in with my alts to talk with live chat they treat me likea dog,but when i enter with my main,where i have been paying with this acc its big difference..
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#8f0a7f
ApexNFS Guild
2488
0
1
795
NFS✪Grandfather
Madness, as you know, is a lot like gravity; all it takes is a little push.
1,742
Feb 15, 2016 19:07:07 GMT
February 2016
grandfather
NFS
gramps
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Post by NFS✪Grandfather on Mar 23, 2018 12:32:41 GMT
I cant agree with you Grandfather,this guy is not guilty that fuxing Igg support,live support and everything there is such disaster and useless team.They are totally incompeten about everything. When i log in with my alts to talk with live chat they treat me likea dog,but when i enter with my main,where i have been paying with this acc its big difference.. Live support or any other support doesnt have to do anything with the swapping account from one system to another simply because that was ground rule from day one and i honestly dont know why people are upset about that, if you didnt know or dont know about that then its your problem not theirs. Im not defending them of course just trying to make you people understand that swapping account from one system to another was not possible from beginning,is not possible now and wont be possible in the future thats it. You can dislike that as much as you want it wont change nothing.
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inherit
4276
0
84
skal75
WH lvl 5 runes status : not ready
274
May 21, 2017 12:45:54 GMT
May 2017
skal75
102
Revelations 2
skal75
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Post by skal75 on Mar 23, 2018 12:47:53 GMT
I cant agree with you Grandfather,this guy is not guilty that fuxing Igg support,live support and everything there is such disaster and useless team.They are totally incompeten about everything. When i log in with my alts to talk with live chat they treat me likea dog,but when i enter with my main,where i have been paying with this acc its big difference.. Live support or any other support doesnt have to do anything with the swapping account from one system to another simply because that was ground rule from day one and i honestly dont know why people are upset about that, if you didnt know or dont know about that then its your problem not theirs. Im not defending them of course just trying to make you people understand that swapping account from one system to another was not possible from beginning,is not possible now and wont be possible in the future thats it. You can dislike that as much as you want it wont change nothing. It's a feature they should implement now since they seem to abandon the Windows Phone support. At the end, we're all in the same database (since we play together on the same servers) with our user data linked to a unique IGG id. This is not much of a request, not much work to do (link user data to another IGG id) And it would at least show respect to us players and customers. That's all I'm saying : this feature makes sense now.
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#8f0a7f
ApexNFS Guild
2488
0
1
795
NFS✪Grandfather
Madness, as you know, is a lot like gravity; all it takes is a little push.
1,742
Feb 15, 2016 19:07:07 GMT
February 2016
grandfather
NFS
gramps
|
Post by NFS✪Grandfather on Mar 23, 2018 13:10:34 GMT
Live support or any other support doesnt have to do anything with the swapping account from one system to another simply because that was ground rule from day one and i honestly dont know why people are upset about that, if you didnt know or dont know about that then its your problem not theirs. Im not defending them of course just trying to make you people understand that swapping account from one system to another was not possible from beginning,is not possible now and wont be possible in the future thats it. You can dislike that as much as you want it wont change nothing. It's a feature they should implement now since they seem to abandon the Windows Phone support. At the end, we're all in the same database (since we play together on the same servers) with our user data linked to a unique IGG id. This is not much of a request, not much work to do (link user data to another IGG id) And it would at least show respect to us players and customers. That's all I'm saying : this feature makes sense now. I agree with you, also i know it is not some spectacular work to make that to happen but they just dont want to bother with that since they didnt implement that from start. You (same as me) are just tiny plankton in their system which makes you invisible to them, but if want to fight your way through i support you fully
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inherit
4865
0
1
hertogyannick
7
Mar 23, 2018 13:40:53 GMT
March 2018
hertogyannick
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Post by hertogyannick on Mar 23, 2018 13:48:50 GMT
I van Be short. I contacten them already about this before the game stopped working. 3 weeks daily email, finally they told me the truth. They told me they Just dont want to do it.
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Mitti
Umbrella
Posts: 244
#1f832f
4062
0
30
Mitti
244
March 2017
miti
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Post by Mitti on Mar 23, 2018 14:13:07 GMT
Forthe first time i play(year and half)finallyt they helped me today omg.Ok, Igg support live/tech support(by mail),complaints support all of them anwer you one and same everytime by reply in mail,sry thats unacceptable.As a owner of 2 compannies i will never do that,rule number 1 is worldwide "cusstomers are like gods omfg"...number 2 ill always try to help and explain my product cuz of course i want to sell you.I dont.defend windows phone but whats the difference between ios,android,windows ?Mustnt we to be equal?Saying it again they are toooooo much incompeten and careless bout us!
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inherit
4865
0
1
hertogyannick
7
Mar 23, 2018 13:40:53 GMT
March 2018
hertogyannick
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Post by hertogyannick on Mar 23, 2018 14:14:02 GMT
You can see some of my correspondense on the Facebook fan Page. I lose my vile lvl 4&6 and wh lvl 5, 5x revive 2x rec2, 4x rec1 aqua Soul shrew hanzo account. Fully Alice bonded. Immu and dodge runes. Etc.
I suggesties many options like recreating an account etc.
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Mitti
Umbrella
Posts: 244
#1f832f
4062
0
30
Mitti
244
March 2017
miti
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Post by Mitti on Mar 23, 2018 14:26:04 GMT
You can see some of my correspondense on the Facebook fan Page. I lose my vile lvl 4&6 and wh lvl 5, 5x revive 2x rec2, 4x rec1 aqua Soul shrew hanzo account. Fully Alice bonded. Immu and dodge runes. Etc. I suggesties many options like recreating an account etc. Sry yanick,i have faced you sometimes in tourmey,you were strong
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inherit
4517
0
Sept 26, 2018 6:23:38 GMT
15
zamock
106
Sept 7, 2017 19:42:08 GMT
September 2017
zamock
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Post by zamock on Mar 24, 2018 11:13:52 GMT
I used to be a faithful windows phone user. I really liked its operational system, but then i just realized the platform would die. Since Microsoft itself already dropped windows phone support you couldn't expect anything less from mobile gaming studios. I know it sucks a lot to lose all your progress skal75 , but you can always rebuild everything in another system. I'm sure you will do it a lot faster now, since you have a much deeper understanding of DH. Maybe the lucky gods are with you this time and you pull that sweet Capricorn from bronze AB bond(yeah that happened to a guild mate lol)
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inherit
4726
0
26
noname
147
January 2018
noname
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Post by noname on Mar 24, 2018 17:30:42 GMT
I used to be a faithful windows phone user. I really liked its operational system, but then i just realized the platform would die. Since Microsoft itself already dropped windows phone support you couldn't expect anything less from mobile gaming studios. I know it sucks a lot to lose all your progress skal75 , but you can always rebuild everything in another system. I'm sure you will do it a lot faster now, since you have a much deeper understanding of DH. Maybe the lucky gods are with you this time and you pull that sweet Capricorn from bronze AB bond(yeah that happened to a guild mate lol) I'd never be able to do it took me like 10 months to get full bond, starting from scratch after that nah f*** that s*** especially when it's igg's fault. I'd recommend moving on from the game.
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inherit
4276
0
84
skal75
WH lvl 5 runes status : not ready
274
May 21, 2017 12:45:54 GMT
May 2017
skal75
102
Revelations 2
skal75
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Post by skal75 on Mar 25, 2018 9:53:22 GMT
Another mail to IGG
Hi,
I'm playing Deck Heroes on Windows Phone for more than 18 months now. Hundreds of hour of play.
Today I can barely play on the windows phone, because the last version crashes so often and sometimes slef destructs. That's why I'm asking IGG to transfer my Windows Phone account to Android.
Source : Windows Phone User SkAl75 (IGG ID: XXXXXXXXXX) Target : Android User XXXXXXX (IGG ID:XXXXXXXXX)
The target is a virgin account I just created and linked to a google account (XXXXXXX@gmail.com)
What I'm asking for, I'm so desperate, I'm ready to pay for it. I undertake to buy two 100$ gem packs once my account is safe on Android. This is lots of money for me and my family, but I've worked so hard to build this account, this money is worth it. I just can't lose this account.
Please help me keeping my account, and continue playing Deck Heroes. SkAl75
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inherit
4710
0
4
bautistahfl
16
Dec 30, 2017 23:22:02 GMT
December 2017
bautistahfl
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Post by bautistahfl on Mar 25, 2018 21:26:29 GMT
Hmmm.. that very last email.. I don't think it will accomplish what you are looking for... I mean, if I was the mobile app business owner and saw that email, I would gladly refund any purchases you have made on that account, and close it for good... You terribly sound like a desperate, severe gambling addict. I feel sorry for your situation but I don't think you will get any help at this point. If they had even the remotest willingness to make it happen, they would have already let you know.
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inherit
84
0
Aug 21, 2019 23:29:12 GMT
708
asgarth1980
2,446
March 2015
asgarth1980
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Post by asgarth1980 on Mar 26, 2018 3:14:21 GMT
Well like i still have 2 rolls of fuji film.. and my old skool camera malfunction and i adapted to digital camera 1 decade++ ago..
RiP my 2 rolls of new fuji film.
For myself..it ia technological disruption causes me minor loses
For u it is choosing a minority operating platform and trust it to be supported long term... well it is a sign to leave thia game. Maybe for 200 bucks u can a buy a ok acct and continue..
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inherit
4276
0
84
skal75
WH lvl 5 runes status : not ready
274
May 21, 2017 12:45:54 GMT
May 2017
skal75
102
Revelations 2
skal75
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Post by skal75 on Mar 26, 2018 8:43:51 GMT
Hmmm.. that very last email.. I don't think it will accomplish what you are looking for... I mean, if I was the mobile app business owner and saw that email, I would gladly refund any purchases you have made on that account, and close it for good... You terribly sound like a desperate, severe gambling addict. I feel sorry for your situation but I don't think you will get any help at this point. If they had even the remotest willingness to make it happen, they would have already let you know. Lol. You're right, it was a risk. And I'm truely addicted. But I really spent few in this game (a few months star status membership, I'd say 30$ top). So I'm not a gambler. I have a family and will never spend more than reasonable. ;-) My despair comes from something else. As I said before, this account is my cathedral, my baby. I built it with hundreds of hour of play and I don't intend to lose it. And building, creating things is what I like the most in life (that's why I'm a developer). So, don't worry. This last mail is just me trying to hit a nerve. My purpose is just to go through this strong first support barrier they have in IGG to reach someone with an actual brain (and who knows ? maybe feelings of a normal human being?) I could not pass it . But I'll keep on trying. I'm trying every day. And will keep on trying. Don't want to lose my baby.
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inherit
4276
0
84
skal75
WH lvl 5 runes status : not ready
274
May 21, 2017 12:45:54 GMT
May 2017
skal75
102
Revelations 2
skal75
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Post by skal75 on Mar 26, 2018 8:51:36 GMT
Well like i still have 2 rolls of fuji film.. and my old skool camera malfunction and i adapted to digital camera 1 decade++ ago.. RiP my 2 rolls of new fuji film. For myself..it ia technological disruption causes me minor loses For u it is choosing a minority operating platform and trust it to be supported long term... well it is a sign to leave thia game. Maybe for 200 bucks u can a buy a ok acct and continue.. Nope. That's not my goal. I don't care about Windows Phone. I choosed this platform years ago, because it felt like the most rebel thing to do at that moment. Years ago, I choosed chrome over IE for the same reasons. Now, Microsoft does not look like Big Brother to me. Google does. Every one has to choose sides. I'll always choose the little one against the strong one. I'm French you know. We like losers. That's why I love faens in DH I've accepted the fact that IGG does not support WP anymore. And I know Microsoft lost the fight and abandoned. I'm ready to go to Android now, since the freedom of choice does not exist anymore. So my only purpose here, is to have my user data transferred to a new google account. I've already created it and linked it. It's just waiting for my main's data.
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inherit
3382
0
0
karmageddon
5
Aug 19, 2016 12:38:44 GMT
August 2016
karmageddon
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Post by karmageddon on Mar 26, 2018 10:22:36 GMT
Post deleted
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inherit
84
0
Aug 21, 2019 23:29:12 GMT
708
asgarth1980
2,446
March 2015
asgarth1980
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Post by asgarth1980 on Mar 26, 2018 15:18:02 GMT
Well like i still have 2 rolls of fuji film.. and my old skool camera malfunction and i adapted to digital camera 1 decade++ ago.. RiP my 2 rolls of new fuji film. For myself..it ia technological disruption causes me minor loses For u it is choosing a minority operating platform and trust it to be supported long term... well it is a sign to leave thia game. Maybe for 200 bucks u can a buy a ok acct and continue.. Nope. That's not my goal. I don't care about Windows Phone. I choosed this platform years ago, because it felt like the most rebel thing to do at that moment. Years ago, I choosed chrome over IE for the same reasons. Now, Microsoft does not look like Big Brother to me. Google does. Every one has to choose sides. I'll always choose the little one against the strong one. I'm French you know. We like losers. That's why I love faens in DH I've accepted the fact that IGG does not support WP anymore. And I know Microsoft lost the fight and abandoned. I'm ready to go to Android now, since the freedom of choice does not exist anymore. So my only purpose here, is to have my user data transferred to a new google account. I've already created it and linked it. It's just waiting for my main's data. anyway good luck..hope it turns out well...
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