Post by LexusPrime on Oct 24, 2020 18:55:46 GMT
I would've posted or linked an image but I sent this email a few days ago. I just thought to be honest and it doesn't really mean anything right now but at least you get it off your chest.
Dear Hero:
Thank you for your patience.
We do appreciate that you are showing enthusiasm in the game and providing us feedback on what seems to be needing some changes. We will have your feedback and suggestions raised for further review if changes could be made in the future updates. We are always grateful to hear from you and encourage you to pass along your thoughts.
Thank you for your understanding and your support.
If you have any other questions, please feel free to contact us via "Submit a Ticket" or by email: help.DeckHeroes.IGG.com
Yours sincerely,
Kresta L (Rep ID: 2105)
Deck Heroes Team
---------- Forwarded message ----------
From: DarkGenX14@gmail.com
Subject: PLEASE READ: Deck Heroes Development
Hello, the reason I send this email in hopes of getting an HONEST response is because there's been a lot of frustration and disappointment in the game's community for a long time now. Due to no communication between the development team and it's players, as well as moving away from generous and rewarding events that keep players enjoying the game.
I love this game and it's sad to see that there's so much potential wasted to what looks as GREED from the parent company IGG. The graphics and game mechanics and gameplay are amazing but it's overshadowed by constant in-game and marketing tactics that negatively impact the game as a whole and ultimately the community who want to play it but end up leaving due to poor management and respect of the game.
For over a year there hasn't been Alice Bond and no more communication on the official Deck Heroes Facebook page. This is not a good thing for your interest in keeping the players positive. We all LIKE your game but bad decisions is what ruin that.
If DEVELOPMENT for the game has ended after 6 years then that's okay but you need to tell the people that spend thousands of dollars on the game that. Out of respect and good marketing for yourself. Greed ruins many good things and Deck Heroes should be better than that.
I want to say that in my opinion, if IGG wants to make even more money then they should shut down Deck Heroes and make Deck Heroes 2 because it would bring back more players and generate more income. Make some improvements from the first game and let people start again. We LOVE this game but we also want fairness and honest support from the DEVELOPMENT TEAM.
I have to say this because it's important and A LOT of players want this game to be better now or get Deck Heroes 2 instead.
Please be mindful of all of this because I am being very honest and I want everyone to do well. For IGG to make money, for the Developers to be happy with the game they create, and for the players who support and enjoy the nature of the game.
I hope someone listens and takes some of this genuine and respectful advice. It would mean a lot to so many people. I would also like to hear back from somebody with a real answer and just have a talk about the status of the game. It's much needed during a time when a lot of players are upset. I hope you understand.
Thank you.
Dear Hero:
Thank you for your patience.
We do appreciate that you are showing enthusiasm in the game and providing us feedback on what seems to be needing some changes. We will have your feedback and suggestions raised for further review if changes could be made in the future updates. We are always grateful to hear from you and encourage you to pass along your thoughts.
Thank you for your understanding and your support.
If you have any other questions, please feel free to contact us via "Submit a Ticket" or by email: help.DeckHeroes.IGG.com
Yours sincerely,
Kresta L (Rep ID: 2105)
Deck Heroes Team
---------- Forwarded message ----------
From: DarkGenX14@gmail.com
Subject: PLEASE READ: Deck Heroes Development
Hello, the reason I send this email in hopes of getting an HONEST response is because there's been a lot of frustration and disappointment in the game's community for a long time now. Due to no communication between the development team and it's players, as well as moving away from generous and rewarding events that keep players enjoying the game.
I love this game and it's sad to see that there's so much potential wasted to what looks as GREED from the parent company IGG. The graphics and game mechanics and gameplay are amazing but it's overshadowed by constant in-game and marketing tactics that negatively impact the game as a whole and ultimately the community who want to play it but end up leaving due to poor management and respect of the game.
For over a year there hasn't been Alice Bond and no more communication on the official Deck Heroes Facebook page. This is not a good thing for your interest in keeping the players positive. We all LIKE your game but bad decisions is what ruin that.
If DEVELOPMENT for the game has ended after 6 years then that's okay but you need to tell the people that spend thousands of dollars on the game that. Out of respect and good marketing for yourself. Greed ruins many good things and Deck Heroes should be better than that.
I want to say that in my opinion, if IGG wants to make even more money then they should shut down Deck Heroes and make Deck Heroes 2 because it would bring back more players and generate more income. Make some improvements from the first game and let people start again. We LOVE this game but we also want fairness and honest support from the DEVELOPMENT TEAM.
I have to say this because it's important and A LOT of players want this game to be better now or get Deck Heroes 2 instead.
Please be mindful of all of this because I am being very honest and I want everyone to do well. For IGG to make money, for the Developers to be happy with the game they create, and for the players who support and enjoy the nature of the game.
I hope someone listens and takes some of this genuine and respectful advice. It would mean a lot to so many people. I would also like to hear back from somebody with a real answer and just have a talk about the status of the game. It's much needed during a time when a lot of players are upset. I hope you understand.
Thank you.